W99MYR's Six Core Commitments to Protecting Your Privacy
Before reading the full privacy policy, here is a summary of our core commitments to every user. These are not just words on paper — this is how we operate every day.
Full 256-bit SSL Encryption
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Data Not Sold to Third Parties
Your personal information is never sold, rented, or traded to any third party for marketing or commercial purposes without your explicit consent.
Strict Data Access Controls
Only authorized personnel who require access to perform their duties may view user data. All internal access is audited and continuously monitored.
Minimum Data Retention
We retain your data only for as long as necessary for operational and legal compliance purposes. Data that is no longer needed is securely disposed of in accordance with established procedures.
Data Protection Act Compliance
W99MYR operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international compliance requirements relating to the handling of user data.
Timely Notification
If a security incident involving your data occurs, we will notify you within the timeframe required by law and take immediate steps to mitigate the impact.
1. Introduction and Scope of the Privacy Policy
W99MYR ("we", "our platform") takes our responsibility to protect user privacy seriously. This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you access or use the W99MYR platform.
This Policy applies to all users of the W99MYR platform, including visitors, registered members, and any individual who interacts with our services through our website, mobile app, or official communication channels.
By registering or continuing to use our platform, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, you are advised to discontinue use of the platform.
Important Note: This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy us to build a comprehensive user protection framework.
2. Types of Personal Data We Collect
W99MYR collects various types of data depending on how you interact with our platform. Below is a summary table of the data collected:
| Data Category | Example Information | How Collected |
|---|---|---|
| Identification Data | Full name, date of birth, identity card number, passport | During registration and the KYC process |
| Contact Data | Email address, phone number, residential address | During account registration |
| Financial Data | Bank account number, transaction records, deposit and withdrawal history | During financial transactions |
| Technical Data | IP address, device type, browser, operating system, access logs | Automatically during platform usage |
| Gaming Data | Betting history, games played, wins and losses records | Automatically during gaming activity |
| Communication Data | Customer support chat history, user feedback | During interactions with the support team |
We only collect data that is strictly necessary for platform operations, legal compliance, and service improvement. We do not collect data beyond those requirements.
3. Purpose and Legal Basis for Data Use
Every piece of data we collect has a clear purpose. We use your personal data for the following:
- Account management: Create, verify, and maintain your account on the W99MYR platform.
- Identity verification (KYC): Meets legal requirements related to user identity verification and fraud prevention.
- Transaction processing: Process deposits, withdrawals, and all other financial transactions accurately and securely.
- Customer support: Provide effective technical assistance and troubleshooting when needed.
- Platform security: Detect and prevent fraud, money laundering, and any other illegal activity.
- Legal compliance: Fulfill legal obligations, regulations, and directives from relevant authorities.
- Service improvement: Analyze usage patterns to improve platform features, performance, and user experience.
- Marketing communications: Send relevant promotions and offers (with your consent, and cancellable at any time).
W99MYR processes your data on valid legal bases including: performance of a contract, compliance with legal obligations, legitimate interests, and in certain cases, your explicit consent.
4. Data Sharing with Third Parties
W99MYR does not sell or transfer your personal data to third parties for commercial purposes. However, there are certain situations where we need to share your data with specific parties:
- Payment service providers: To securely process your financial transactions. These providers are subject to strict data protection agreements.
- Game software providers: Third-party game providers may receive the minimum technical data required to deliver games correctly.
- Legal authority: Where required by law, court order, or direction from a law enforcement agency, we will disclose the necessary data.
- Audit and compliance companies: Independent audit bodies that review our platform's compliance may access certain data within the scope of their audit.
All third parties who receive W99MYR user data are bound by strict confidentiality and data protection agreements. They are not permitted to use that data for any purpose other than what has been specified.
5. Data Security Measures We Practise
Protecting your data is a responsibility we take seriously. W99MYR implements multiple layers of technical and organizational security to ensure your data remains protected at all times:
- 256-bit SSL Encryption for all data communications between the platform and user devices.
- Encrypted password storage using irreversible hashing algorithms.
- Two-factor authentication (2FA) available for all accounts for additional login protection.
- Real-time security monitoring to detect suspicious activity and unauthorised access attempts.
- Secure server infrastructure with layered firewalls, intrusion detection systems, and regular data backups.
- Internal access controls on a need-to-know basis for our staff.
- Regular security training for all staff who handle user data.
In the Event of a Security Incident: In the unlikely event that your data may be exposed, W99MYR will notify you within 72 hours of becoming aware of the incident, in line with industry best practices and legal requirements.
6. Use of Cookies and Tracking Technologies
The W99MYR platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. The cookies we use fall into several categories:
- Essential Cookies: Required for core platform operations — including login session verification and security. These cookies cannot be disabled as they are essential to platform functionality.
- Functional Cookies: Store your preferences such as language, display settings, and game preferences for a more personalized experience.
- Analytics Cookies: Helps us understand how users interact with the platform — pages visited, time spent, and navigation patterns — for continuous improvement purposes.
- Security Cookies: Helps identify and prevent fraudulent activity by detecting unusual access patterns.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help documentation.
7. Your Rights as a Data Subject
As a W99MYR user and data subject under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data under certain circumstances permitted by law.
Right to Restriction
Request restriction of data processing in certain situations during an investigation.
Right to Portability
Receive your data in a machine-readable format for transfer.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.
8. Protection of Children's Data
The W99MYR platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.
If we discover that we have collected data from minors without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account on our platform are urged to contact our support team immediately.
9. Cross-Border Data Transfers
In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. W99MYR ensures that any such data transfers are carried out with adequate safeguards, including:
- Data transfer agreements that comply with recognized data protection standards.
- Use of cloud infrastructure that complies with international security standards.
- Regular assessments of overseas service providers to ensure an equivalent level of data protection.
Such data transfers are necessary to ensure the platform operates efficiently and remains accessible to users in Malaysia at all times.
10. Data Retention Period
W99MYR retains your personal data for as long as necessary for the purposes stated in this policy. Specifically:
- Active account data: Retained for the duration your account is active and for the required period following account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of seven years in accordance with Malaysia's financial and tax legal requirements.
- Support communication records: Retained for three years from the date of last interaction.
- Technical log data: Retained for 12 months for security and troubleshooting purposes.
- Marketing data: Retained until you withdraw consent or request deletion.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally.
11. Amendments to This Privacy Policy
W99MYR reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or technological developments.
When there are material changes, we will notify you via:
- A clear notice on the platform's home page.
- Email to the address registered to your account.
- In-app notification on W99MYR when you next log in.
The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically. Continued use of the platform after any amendments are published will be considered your acceptance of the updated policy.
12. How to Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer through the following channels:
- Email: [email protected]
- General support email: [email protected]
- Live Chat: Available 24/7 via the W99MYR platform
We are committed to responding to all privacy-related inquiries within 30 business days. For more urgent matters, our live chat support team is available 24 hours a day, seven days a week.
Complaints to the Authorities: If you are dissatisfied with how we handle your data after contacting us, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority.